Week 9: Quality Management Systems
Overview
This week focuses on quality management terminology and concepts, PDCA (Plan-Do-Check-Act) cycle vocabulary, root cause analysis techniques and language, and quality documentation and reporting.
Topics Covered
- Quality management terminology and concepts
- PDCA (Plan-Do-Check-Act) cycle vocabulary
- Root cause analysis techniques and language
- Quality documentation and reporting
Class Activities for the Week
Course Period 1 (2 hours)
- Assignment introduction: Quality Improvement Plan
- Introduction to quality management systems and terminology
- Class activity: Incorporating cycles of PDCA
- Group work: Corrective actions in response to non-conforming products
Course Period 2 (2 hours)
- Discussion: Methods for root cause analysis
- Case study: Preventative Action Plan
Independent/Group Assignments (and Point Totals)
- Assignment: Quality Improvement Plan (3 points)
- Imagine an example of a non-conforming product or service
- Conduct root cause analysis to identify the causes for the issue
- Write a quality improvement plan that incorporates corrective and preventative action
- Due date: End of week
- Class attendance and participation (2 points)
Learning Resources
- ISO 9000 family of standards
- Examples of quality management documentation
- Root cause analysis methodologies and templates
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🤖 GAI Study Prompts
Copy the downloaded content and try it with these prompts:
- “Help me understand the PDCA cycle and how to apply it to quality improvement”
- “Create a root cause analysis template for translation quality issues”
- “What are the key components of an effective quality improvement plan?”
- “Generate examples of corrective vs. preventative actions in quality management”
Ready to dive deeper? Explore the specific activities and resources for this week below.